Last Updated: June 20,2026

This Privacy Policy explains how Well & Pump Works (“Well & Pump Works,” “we,” “us,” or “our”) collects, uses, and shares information when you visit wellandpumpworks.com or call a phone number listed on our website.

By using this website or calling a phone number displayed or submitting information via a form on this website, you agree to the practices described in this Privacy Policy.

1. What We Do

Well & Pump Works is a lead-generation and referral website. We help people looking for well pump repair, well pump replacement, pressure tank repair, low water pressure help, and related well water system services connect with local service providers.

We are not a licensed well pump contractor, plumber, or well drilling company. We do not personally perform repair, installation, inspection, or emergency service work. Any services are provided by independent third-party service providers.

2. Information We May Collect

Because this website currently uses phone calls as the main contact method, we may collect information connected to phone calls, form submissions, and website visits.

Information collected when you call

When you call a phone number listed on our website, we may collect:

Your phone number or caller ID informationDate and time of the callCall durationCall source or the web page you called fromGeneral location information connected to the call, such as city, state, or area codeCall recording, if recording is enabledCall transcript, if transcription is enabledAny information you choose to share during the call, such as your name, address, city, well pump issue, water pressure issue, no-water problem, preferred callback time, or other service details

Information collected if you submit a form

If we add contact forms, request forms, or quote-request forms to the website, we may collect the information you choose to provide, such as your name, phone number, email address, city, service location, ZIP code, well pump issue, pressure tank issue, no-water problem, low water pressure concern, preferred callback time, and any message or details you include. We may also collect the page where the form was submitted, the date and time of submission, and related website tracking information used to understand where the request came from.

Website usage information

When you visit our website, we may automatically collect limited technical information, such as: IP address Browser type Device type Pages visited Date and time of visit Referring website or search engine General location information Cookies or similar tracking data, if used.

This information helps us understand how visitors use the website and how people find our services.

3. Call Tracking, Recording, and Transcription

Phone numbers listed on this website may be tracking numbers. Calls may be forwarded to us, a call tracking provider, or a local service provider.

When you call a number displayed on this website, your call may be tracked, recorded, and/or transcribed for quality, service coordination, lead tracking, dispute prevention, and business record purposes.

If you do not want your call recorded, you should let the person answering the call know, or you may choose not to continue the call.

4. How We Use Information

We may use collected information to:

Respond to your phone call or service requestConnect you with a local well pump or water system service providerHelp coordinate service-related communicationTrack calls and website activityConfirm lead quality and service areaImprove website content, services, and user experienceMonitor website performanceProtect against fraud, misuse, or spamMaintain business recordsComply with legal obligations

5. How We Share Information

We may share information with Local service providers

We may share call details and service-request information with independent local well pump, well water, plumbing, water system, or related service providers so they can respond to your request.

These providers are independent businesses. They are responsible for their own licensing, insurance, pricing, availability, scheduling, services, workmanship, and customer communication.

Service vendors

We may share information with companies that help us operate the website and manage leads, such as:

Website hosting providersCall tracking providersPhone forwarding providersAnalytics providersEmail or notification providersSecurity or technical service providers

These vendors may process information only as needed to provide services to us.

Legal or safety reasons

We may disclose information if required by law or if we believe disclosure is necessary to:

Comply with a legal obligationProtect our rights or propertyPrevent fraud or misuseProtect the safety of users, service providers, or othersRespond to lawful requests from authorities

6. We Do Not Sell Personal Information for Unrelated Advertising

We do not sell your personal information to unrelated third parties for general advertising.

We may share your service-request information with local service providers for the purpose of helping respond to your well pump or water system request. This is part of how this website works as a lead-generation and referral service.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, scripts, or similar technologies to:

Track website visitsUnderstand which pages people viewMeasure website performanceTrack phone call sourcesImprove the websiteSupport analytics and marketing measurement

You can usually control cookies through your browser settings. Blocking cookies may affect how some website features work.

8. Third-Party Links and Providers

Our website may link to third-party websites or connect you with independent service providers. We are not responsible for the privacy practices, policies, services, or actions of those third parties.

Once you communicate directly with a service provider, their own privacy practices may apply.

9. Data Retention

We keep information only as long as reasonably needed for the purposes described in this Privacy Policy, including lead tracking, service coordination, business records, legal compliance, dispute prevention, and website improvement.

Call recordings, transcripts, call logs, and related lead information may be stored for a reasonable business period unless a longer retention period is required or permitted by law.

10. Data Security

We use reasonable safeguards to help protect information we collect. However, no website, phone system, call tracking system, or internet-based service can guarantee complete security.

You should avoid sharing highly sensitive personal information unless it is necessary for your service request.

11. Children’s Privacy

This website is intended for adults seeking home service assistance. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

12. Your Choices

You may contact us to request that we:

Update your contact informationDelete your information, where applicableStop contacting youAnswer questions about how your information is used

Some information may need to be retained for legal, security, business record, or dispute-related reasons.

13. State Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, such as the right to request access, correction, deletion, or information about how your data is used.

To make a privacy request, contact us using the information below.

14. No Guarantee of Service Availability

Submitting information during a call or speaking with a representative does not guarantee that a service provider will be available, able to respond immediately, or able to provide service in your area.

Service availability, pricing, timing, and work quality are determined by independent service providers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will change the “Last Updated” date at the top of this page.

Your continued use of the website or continued contact with us after updates means you accept the revised Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Well & Pump Works Website: wellandpumpworks.com